Privacy Policy
Last Updated: July 30, 2024

Wanexa (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how your personal data is handled.

This Privacy Policy describes how we collect, use, process, and safeguard information when you visit wanexa.in or use our WhatsApp Business API software.

1. Information We Collect

• Account Information: Name, business email, phone number, billing address, and account credentials.
• Service Data: Customer interaction metadata, chatbot logs, broadcast lists, and API payload processed via WhatsApp.
• Technical Data: IP addresses, browser types, device information, and platform access logs.

2. How We Use Your Data
   We process collected information to:

• Provision, maintain, and enhance our WhatsApp API SaaS platform.
• Manage billing, subscriptions, and customer support queries.
• Deliver transactional notifications, service updates, and account alerts.
• Enforce network security, prevent abuse, and comply with regulatory requirements.

3. Data Sharing & Meta Integration
   We do not sell or rent your business or customer data. Data is shared exclusively with:

• Meta Platforms, Inc. (strictly for WhatsApp API message delivery).
• Cloud Infrastructure & Payment Gateway Providers (necessary to run our SaaS).
• Legal authorities, if required by applicable laws or court orders.

4. Data Security & Storage
   We employ enterprise-grade security protocols, including end-to-end encryption in transit, strict access controls, and secure server environments to prevent unauthorised data access or leaks.

5. Your Rights & Choices
   You have the right to request access to, correction of, or deletion of your personal data stored within our servers. You may exercise these rights by contacting info@wanexa.in.

6. Updates to Policy
   We may update this Privacy Policy periodically. Continued use of our platform after updates constitutes acceptance of the revised terms.